Managing conflict Essay Example | Topics and Well Written Essays - 250 words

Managing conflict - Essay Example It is important therefore, to resolve conflicts quickly and openly. There are several kinds of conflicts that can be manifested in teams. There would be arguing and discussing about issues that matter to the organization like cost cutting, making the work force more productive or how to counteract a competitor. These are essential discussions that would mostly be beneficial to the group or organization. These predispose good exchange of ideas and opinions that would most probably lead to workable, if not excellent solutions. These kinds of conflict are task-led and should be encouraged. However, if teams display an open dislike for one another or are engaged in a ‘word war,’ then, this would be more of a destructive kind. The team would be experiencing an interpersonal conflict defined with animosity and heated exchanges. These conflicts would ultimately affect the whole team as it makes the atmosphere for work tension-filled (Team Building, 2009). As a team leader, managers are often in the position to handle conflicts within his or her team. It is therefore needed that the leader is strong and can take charge of the situation. He or she must have the strategies to allow the team to communicate effectively, create rapport, resolve conflict and lead and motivate the whole team. He must also fully understand the diversity of the group by appreciating the various viewpoints, experiences, skills and opinions. Conflict should first be handled on an informal basis between the individuals involved. This will allow time for resolution or self-correction by the individuals. If the conflict remains unsettled, a mediator can be brought in to help resolve the situation. If resolution is still not achieved the dispute should be openly discussed in a team meeting. A formal disciplinary process needs to occur, if resolution is not achieved after being addressed at the team level (Rayeski & Bryant,

Cultural Scenario Essay Example | Topics and Well Written Essays - 500 words

Cultural Scenario - Essay Example â€Å"In the Chinese business world, however, it is also understood as the network of relationships among various parties that cooperate together and support one another† (Netfirms). The second mistake Karen made was that she did not talk to Tsang Yao and went over his head to file a complaint to the COO which made her look bad due to her ignorance of Chinese culture. If Kaken had talked to Yao first she could have mitigated the situation and gotten educated about the importance of Guanxi in China. The third mistake Karen made occurred upon being assigned to the Chinese office. At that moment she should have research Chinese culture and spend several weeks reading information from journal articles, professional databases, books, and the internet regarding Chinese culture. An excellent database that provides great information about countries is the CultureGrams database. China is the most populated place in world with a population of 1.33 billion inhabitants (CulureGrams, 2011) The assumption that Karen made was that Tsang Yao was discriminating against other candidates by hiring his family members and friends based on preferential treatment. Karen wanted to protect the best interest of the company since in the United States that type of mass hiring of family and friends could lead to a discrimination lawsuit. She assumed that Tsang Yao was taking advantage of his position to enrich his family. Karen thought that better candidates were being passed over and were not considered by Tsang Yao. Karen’s primary problem was her lack of communication with her colleagues. There was no reason to get the COO involved. Karen should have confronted Yao first prior to going up the power ladder. She was astonished when Daniel Young reprimanded her instead of taking correction action to ensure equal opportunity rights were protected. I believe in the value